🔄 Mubsie Return & Exchange Policy

At Mubsie, your satisfaction and your baby’s comfort are our top priorities. We take pride in offering premium-quality, safe, and practical products. However, if something doesn’t work out, we’re here to help.

✅ Return & Exchange Eligibility

You may request a return or exchange if:

• You received a wrong product
  
• You received a damaged or defective item
  
• The product is unused, unopened, and in original packaging
  

📅 Return/Exchange Timeframe

• Return/exchange requests must be made within 3 days of receiving your order.
  
• Requests made after 3 days will not be entertained.
  

🚚 How to Request a Return or Exchange

1. WhatsApp us at 03290770702 within 3 days of delivery.
   
2. Share:
   
   • Your order number
     
   • Clear photos of the product and packaging
     
   • Reason for return or exchange
     
3. Our team will verify and guide you through the process.
   

🔁 Conditions

• Products must be unused and undamaged.
  
• Items must be returned with original tags and packaging.
  
• Customer is responsible for return shipping costs unless the product was sent in error or was defective.
  

❌ Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

• Used or opened feeding bottles
  
• Products damaged due to customer mishandling
  

💸 Refunds (If Applicable)

• Refunds are only offered if replacement is not available.
  
• Refunds are processed via bank transfer or Easypaisa/JazzCash within 7 working days.
  

🤝 Our Promise

We’re a baby-first brand, and we take every issue seriously. If you have a concern, even beyond the return period, reach out — we’ll do our best to make it right.